We are working hard to do another restock soon. Please join the waitlist here or navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.

You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.

The 60-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If you are not satisfied with the product, then let us know within 60 calendar days of receiving your order

To start a return, you can contact us at info@okita-us.com. If your return is accepted, we’ll issue a refund after receiving the item. Customers will be responsible for paying return shipping costs. Items sent back to us without first requesting a return will not be accepted.

We do not refund refused packages or return to the address not confirmed by our company. If you have an issue with your order or product please email info@okita-us.com.

Our products reflect our belief that health should be fun, relaxing, quality and comforting. Our products are designed to help relieve stress and reduce tension. Plus! Give you many health benefits to make your life easier and fun. They represent a goodnight sleep, and are the result of years of recommendations from people who love living healthy.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at support@nooro-au.com. Don’t worry—we check it constantly.

Customers are able to cancel their order 24 hours from placing it before order is shipped out for a full refund no questions asked. Please email support@nooro-au.com to cancel within the time period.

Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online at the Track Your Order page.

Please contact us at support@nooro-au.com and email us your order number, if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

We're very sorry for any inconvenience you may have experienced by receiving your order damaged. Just send us an email at support@nooro-au.com and tell us your order number, and we will send you a new order as an apology.

All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.

At nooro, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.

Please note: if you send more than one email, your email will be moved to the back of the support queue. That means the more emails you send, the longer it takes to get a reply. We will reply to your email within 24 hours. Order cancellation emails will be answered first. For order cancellation information, see the FAQ above.